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Our Services

The relationship does not end at the purchase.

Customers buy the product expecting the bundle of benefits that comes with it — warranty, extended warranty, maintenance and after-sales support. Everest delivers all of it.

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Introduction

After-sales service is part of the product

With the continuing growth in B2B products, the relationship between a seller and a buyer never really ends after the purchase transaction.

Customers buy the products expecting a bundle of benefits that come with the product and that satisfy the buyer — warranties, extended warranties, maintenance and after-sales support.

Integrating services into the core offering has therefore taken on crucial importance in manufacturing industries. After-sales service in particular is a powerful tool for adding valuable benefits for the customer.

Everest CoolCare (After-Sales)

01

After Sales Maintenance

Covered directly in the UAE, and through our partners everywhere else.

Since we are based in Sharjah, we cover the UAE ourselves. In other territories our business partners and branches are equipped and ready to deliver service to the same standard we deliver locally.

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  • UAE coverage handled directly by Everest from Sharjah
  • Business partners and branches serving other territories
  • Partner workshops equipped to the same standard
  • One service standard across every market we supply
02

Mobility Service (Service Van)

A movable workshop that reaches the unit where it stands.

Our service van is our movable workshop, equipped with all the facilities of a normal workshop — including an electrical power supply up to 3-phase as well as compressed air — so the technician can attend the complaint even in remote areas and in regions where using the site's own power supply is restricted.

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  • Fully equipped mobile workshop
  • On-board electrical power supply, including 3-phase
  • On-board compressed air
  • Attends complaints in remote and access-restricted areas
03

Refurbishments

Restoring the cooler, and the business it supports.

Refurbishment of the cooler is not only restoring the cooler but restoring the success of our mutual business. Units already in the field are returned to working condition and presentation rather than replaced.

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  • Full functional restoration of field units
  • Cabinet, glazing and finish brought back to standard
  • Extends the working life of an existing fleet
  • Protects the asset value already invested in the outlet
04

Pre Sales Qualifications

The right specification before the order is placed.

Pre-sales qualification is a cooperation between our sales and after-sales teams to arrive at the best specifications for the cooler, based on the application history of our honoured customers.

Customize Your Fridge
  • Sales and after-sales teams working on the same specification
  • Specification drawn from real application history
  • Cooler matched to the outlet and the product it holds
  • Fewer service events over the life of the unit
05

After Sales Support / Training / Certification

Support, and the training and certification behind it.

Everest Industrial does not only support the customer after the sale — it also provides training and certification, so the people closest to the fleet can keep it running.

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  • Direct after-sales support for customers
  • Technical training programmes
  • Certification for trained technicians
  • Knowledge transferred to partner and customer teams
06

Warranty Services

Warranty, extended warranty and non-warranty support.

The warranty cover is very important. Everest Industrial supports its customers with warranty cover as well as extended warranty and non-warranty support, so a unit outside its cover period is never left unsupported.

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  • Standard warranty cover
  • Extended warranty options
  • Non-warranty support for units outside cover
  • One point of contact for every claim
07

Storage And Distribution

Support that continues after the order is placed.

Everest will never stop supporting its customers after the order is placed. Everest offers storage and distribution of your units to the end user, based on the after-sales agreement.

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  • Storage of ordered units
  • Distribution to the end user
  • Scheduled against the after-sales agreement
  • Phased release for staged rollouts
08

Spare-Parts Distribution & Dealership

Parts on hand, and dealers welcome.

Everest supports its clients by making spare parts available on hand, and always welcomes new dealership partnerships for spare-parts distribution.

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  • Genuine Everest spare parts held on hand
  • Distribution to partners and service teams
  • Dealership enquiries always welcome
  • Parts availability across the supplied range
09

Annual Maintenance Contract (AMC)

Preventive and on-call maintenance under one contract.

Everest provides annual service contracts covering both preventive maintenance and on-call maintenance, so the fleet is attended on a schedule rather than only after a failure.

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  • Preventive maintenance on a planned schedule
  • On-call maintenance included
  • Annual service contract per fleet
  • Predictable service cost across the year

Where we cover

Everest is based in Sharjah. The UAE is served directly; every other territory is served by our business partners and branches, equipped to do as much as we do locally.

  • United Arab Emirates

    Coverage
    Served directly by Everest
    Parts
    Spare parts held on hand in Sharjah

  • Remote & restricted sites

    Coverage
    Attended by the mobility service van
    Parts
    Van carries 3-phase power and compressed air

  • Other territories

    Coverage
    Served by business partners and branches
    Parts
    Partner workshops equipped to the same standard

  • Dealership markets

    Coverage
    Spare-parts dealership enquiries welcome
    Parts
    Genuine parts distributed to appointed dealers

Everest After Sales Portal

Everything at a glance

The Everest After Sales Portal brings service history, warranty status, spare-parts requests and maintenance schedules into one place — everything at a glance.

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Tell us the unit, the territory and what it is doing. Our after-sales team takes it from there.

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